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Shipping and Return

DELIVERY
Charges and Options

HK and Macau Delivery Services and Charges

Delivery Options

Price

Timing

Standard Delivery

FREE

Within 3-5 working days

 

 

International Delivery Services and Charges (Air Registered Mail by Hong Kong Post)
We are happy to announce that we offer International delivery service to the following countries:

Name

Delivery Charge

Delivery Time

1. Standard

2. Stationery

Asia countries: Japan, South Korea, India

HK$170

HK$55

5-7 working days *

Asia country: China HK$80 HK$70 2-4 working days
Asia country: Taiwan HK$70 HK$55 2-4 working days

ASEAN countries: Cambodia, Indonesia, Singapore, Malaysia, Philippines, Myanmar, Thailand, Vietnam

HK$160

HK$52

3-9 working days *

European countries: United Kingdom, France, Germany, Italy, Greece, Czech Republic, Switzerland, Denmark, Norway, Finland, Belgium, Spain, Ireland, Sweden, Netherlands

HK$170

HK$55

7-10 working days *

Russia

HK$180

HK$60

9-15 working days *

USA & Canada

HK$170

HK$55

5-16 working days *

Australia and New Zealand

HK$170

HK$55

5-7 working days *

*International Delivery Times in working days (Monday-Friday).

** Please note that charges do not include custom/import/export taxes.
Please note that we are currently not able to deliver to P.O. Boxes, BFPO’s and Hotels.

Deliveries Outside of the HK – Duty
All orders are shipped from the HK. Deliveries outside the HK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or other fees associated with formal customs entry when the good arrive in your country, before your local customs authority will release the goods to you. These are your responsibility. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

The charges outlined above must be paid by the recipient of the parcel. Where a customer fails or refuses to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned without any charge to Manofatto we will refund the whole purchase price to the customer. In the event that the goods are returned to Manofatto but a delivery charge is levied on us, we will refund to the customer the purchase price less the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to the customer. In any event, goods that are returned due to the customer refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the delivery charge. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.

Delivery and Warranty
All orders will be dispatched subject to payment card authorization and stock availability.

We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

You are responsible for making arrangements to receive the goods and if the goods are held at the post office, because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.

We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes completion of delivery.

 

Delays
Occasionally, the delivery of your order may be delayed. This can be for various reasons out of our control such as import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed. Orders which have a different billing and shipping address may also be subject to delays whilst we perform additional credit checks.

Manofatto will not be held responsible for delays and cancellations where the data supplied by customer is incorrect or inadequate.

Returns
We hope that you will love your order! However, if you change your mind, you can return any item in accordance with the following policies:

(Please note that we are not able to accept any returns of personalised products, unless the item is faulty.)

HK Orders – Goods must be returned within 7 days for a full refund of your purchase price without delivery charges.Unless the goods are being returned due to being faulty or incorrect, the cost of return is non-refundable and Manofatto reserves the right to arrange collection, in which case the customer will be responsible for the collection charges. If returning the goods due to being faulty or incorrect, please contact us.

NON-HK Orders – Goods must be returned within 14 days for a full refund of your purchase price without delivery charges.Unless the goods are being returned due to being faulty or incorrect, the cost of return is non-refundable and Manofatto reserves the right to arrange collection, in which case the customer will be responsible for the collection charges. If returning the goods due to being faulty or incorrect, please contact us.

Here’s what you need to do:

Please send an email to us for a refund by copying the following refund request template form.

    Refund Request Form

    Date of receipt:

     

    Order Number:

     

    Product(s) for refund:

     

     

    Reason(s) for refund:

     

     

    Ask for:

    Refund/Replacement

    Refund/Replacement

    1. The goods being returned must be unused, in their original packaging including dog tag, dust bag and labels (if there is). Items should be returned unmarked and in the original, undamaged shoe box as this is considered part of the product. Items that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
    2. Next to your items on the despatch note which is sent with your order, please tick refund or replacement and select the reason for the return by selecting a reason code listed. It is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or a replacement. Without these details we won't be able to take the action you want us to.
    3. Faulty items will be assessed and, if appropriate, you have the choice of receiving (i) a full refund for the value of the product ; (ii) an exact replacement; or (iii) the same item following repair by us. If your item is replaced or repaired, you will not be charged the additional postage.
    4. Put the product with the completed despatch note inside the box and send to: Manofatto Website Returns Department. 1110-1111, Elite Industrial Centre, 883 Cheung Sha Wan Road, Kowloon, Hong Kong.
    5. For orders outside the HK we strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items.
    6. We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 15 working days to process from receipt by our Returns Department.

    PROOF OF PURCHASE
    Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.

    INTELLECTUAL PROPERTY

    1. The code, logo and Intellectual Property of the Manofatto cannot be used without its consent. All copyrights, trademarks, Intellectual Property at Manofatto (such as the material published by individual members) is the property of Manofatto. It is prohibited to, distribute, or create any derivative work from any of the material that is located on the Manofatto Website or that shared with the User through other methods such as email; and
    2. By breaching any of the provisions stated above. You would commit a criminal offence under the Copyright (Amendment) Bill 2014 and other relevant laws. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities and may disclose Your identity to them. In the event of such a breach, Your right to use our Site will cease immediately.

    MISCELLANEOUS PROVISIONS

    1. Manofatto reserves the authority to withdraw or modify aspects of the Manofatto, or even the whole of it and reserves the right to change the method or mode of business or model of doing business without any prior notice to the Members of Manofatto;
    2. Manofatto reserves the legal right to suspend or terminate a Member's ease of access to Manofatto, or parts of it;
    3. Anybody whose access continues to be frozen or ended should not re-subscribe to, or re-access the Manofatto without prior consent from Manofatto; and
    4. These Terms and Conditions include Manofatto’s Online Privacy Policy and copyright notice. Non-Members do not have the right to enforce any term of these Terms and Conditions.

    ENTIRE AGREEMENT/ SEVERABILITY
    These Terms and Conditions incorporate our Privacy Policy which together constitutes the entire agreement between You and Manofatto, in relation to Your use of the Site and/ or the Services and supersedes any prior representations, inducements or agreements relating to its subject matter. Should the courts strike-out as invalid or unenforceable or otherwise alter any part of the terms constituting the terms, the remaining terms shall remain valid and in force.

    NO WAIVER
    Failure by either Manofatto or You to exercise or enforce any right conferred shall not be deemed to be a waiver of any such right nor operate so as to bar that exercise or enforcement thereof or of any other right on any later occasion.

    THIRD PARTY RIGHTS
    Except as provided above, these Terms and Conditions do not create any right enforceable under Rights of Rights of Third Parties Ordinance No.17 of 2014, by any person who is not a party to it. But it does not affect any right or remedy that a third party has which exists or is available apart from this Act.

    FORCE MAJEURE
    Manofatto shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Coach, including without limitation any failure to perform hereunder due to unforeseen circumstances or causes beyond Manofatto control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

    APPLICABLE LAW, JURISDICTION, AND VENUE
    These Terms of Use and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of Hong Kong. You and Manofatto irrevocably consent to the exclusive jurisdiction and venue of the competent courts located in Hong Kong, for all disputes arising out of or relating to these Terms of Use.

     

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